Last updated: August 18, 2026 · 日本語
The operator of “HearText” (the “App”) handles the information of users processed by the App appropriately in accordance with the following policy.
This English version is a translation provided for convenience. If there is any discrepancy between this English version and the Japanese version, the Japanese version prevails.
1. Information We Collect or Use
The App collects or uses the following information to the extent necessary to provide its features.
- The email address, user ID, and credentials used for account registration and sign-in.
- Audio data captured from the microphone for transcription.
- Usage time, usage volume, and remaining available time for each feature, such as Premium Transcription.
- Usage information such as screens viewed, buttons operated, and features selected within the App.
- Device and app information such as device type, OS, app version, and app-generated device identifiers.
- Text that the user inputs, creates, or saves within the App.
- The email address, inquiry content, and other information the user provides when contacting us.
2. Handling of Audio Data and Transcription
The App converts audio captured from the microphone into text in real time. Offline transcription uses the speech recognition function provided by the device's OS. Where speech recognition is processed depends on the device, OS, language, settings, and the availability of the speech recognition service, and audio data may be sent to service providers such as Apple or Google. Offline transcription is not a feature that guarantees that audio data is always processed only on the device. The operation of the speech recognition function provided by the device or OS and its handling of data are subject to the settings of the user's device and OS and to each provider's privacy policy and terms. The operator of the App does not use audio data for any purpose other than transcription, and does not store it or use it to train speech recognition models.
For Premium Transcription, the App sends audio data captured from the microphone over the internet to a speech recognition service provided by Google LLC for transcription processing. The audio data sent is not used for any purpose other than providing the speech recognition service and is not stored by the operator of the App or by Google LLC. It is also not used to train speech recognition models or to improve services.
Transcription results are displayed on the App's screen. Text that the user chooses to save is stored on the device and can be deleted by the user from the App.
3. Purposes of Use
- To provide transcription of audio, text display, saving, and other features of the App.
- To verify identity, maintain the signed-in state, and manage accounts.
- To manage eligibility, usage time, and usage limits for paid features.
- To analyze how the App is used and to improve its features, usability, quality, and stability.
- To investigate failures, prevent misuse, and ensure security.
- To respond to inquiries and provide information to users.
4. Use of External Services
The App uses the following external services to the extent necessary to provide its features.
- OS speech recognition provided by Apple or Google: speech recognition processing for offline transcription.
- Google Cloud: speech recognition processing for Premium Transcription.
- Google Firebase Analytics: measurement and analysis of app usage.
- Amazon Web Services: account authentication and management of usage data and other data necessary to provide the service.
- Apple's or Google's app store: management of purchases, subscriptions, and contract status.
Information sent to each service is subject to the privacy policy and terms established by that service provider.
5. Provision to Third Parties
The operator does not sell users' information. Except where necessary to provide the App, such as the use of the external services described in this policy, the operator does not provide users' information to third parties without the user's consent. This does not apply where required by law, where necessary to protect a person's life, body, or property, or where necessary to respond to misuse or a security issue.
6. Retention Period
The operator retains information for the period necessary for the purposes described in this policy, such as providing the service, managing usage, responding to inquiries, and preventing misuse. Information that is no longer necessary is deleted by a reasonable method, except where retention is required by law.
Text and settings stored on the device may remain on the device until the user deletes them within the App or removes the App from the device.
7. Security Management
The operator takes reasonable security measures to prevent unauthorized access to, and the leakage, loss, or alteration of, users' information. However, it does not guarantee the complete security of internet communication or electronic storage methods.
8. Deletion of Accounts and Registered Information
To request deletion of your account and the registered information managed by the operator, contact the inquiry address below from the email address used for registration. After verifying your identity, the operator will comply, except for information that must be retained by law or to prevent misuse.
9. Use by Minors
If a minor uses the App, they should use it with the consent or involvement of a parent or guardian as necessary.
10. Changes to This Policy
This policy may be revised in response to changes in law, the App's features, or the way information is handled. Material changes will be announced on this page or in the App. The revised policy applies from the time it is posted on this page.
11. Operator and Contact
Operator: Takashi Sato
Email: talkboard.app6@gmail.com